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An Act to promote the efficiency and adaptability of the Canadian economy by regulating certain activities that discourage reliance on electronic means of carrying out commercial activities, and to amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act

Canada (Federal)· E-1.6· 447 sections· current to 2026-01-01In force

Bills that amended this Act0

No published amendment links yet for this Act.

Sections486

  • 1Definitions
  • 1(1)

    The following definitions apply in this Act.

  • 1(1)[p2]

    commercial activity means any particular transaction, act or conduct or any regular course of conduct that is of a commercial character, whether or not the person who carries it out does so in the expectation of profit, other than any transaction, act or conduct that is carried out for the purposes of law enforcement, public safety, the protection of Canada, the conduct of international affairs or the defence of Canada. (activité commerciale)

  • 1(1)[p3]

    Commission means the Canadian Radio-television and Telecommunications Commission. (Conseil)

  • 1(1)[p4]

    Commissioner of Competition means the Commissioner of Competition appointed under subsection 7(1) of the Competition Act. (commissaire de la concurrence)

  • 1(1)[p5]

    computer program has the same meaning as in subsection 342.1(2) of the Criminal Code. (programme d’ordinateur)

  • 1(1)[p6]

    computer system has the same meaning as in subsection 342.1(2) of the Criminal Code. (ordinateur)

  • 1(1)[p7]

    court of competent jurisdiction means the Federal Court or a superior court of a province. (tribunal compétent)

  • 1(1)[p8]

    data means signs, signals, symbols or concepts that are being prepared or have been prepared in a form suitable for use in a computer system. (données)

  • 1(1)[p9]

    document has the same meaning as in section 487.011 of the Criminal Code. (document)

  • 1(1)[p10]

    electronic address means an address used in connection with the transmission of an electronic message to

  • 1(1)[p10](a)

    an electronic mail account;

  • 1(1)[p10](b)

    an instant messaging account;

  • 1(1)[p10](c)

    a telephone account; or

  • 1(1)[p10](d)

    any similar account. (adresse électronique)

  • 1(1)[p15]

    electronic message means a message sent by any means of telecommunication, including a text, sound, voice or image message. (message électronique)

  • 1(1)[p16]

    person means an individual, partnership, corporation, organization, association, trustee, administrator, executor, liquidator of a succession, receiver or legal representative. (personne)

  • 1(1)[p17]

    Privacy Commissioner means the Privacy Commissioner appointed under section 53 of the Privacy Act. (Commissaire à la protection de la vie privée)

  • 1(1)[p18]

    telecommunications facility means any facility, apparatus or other thing that is used for telecommunications or for any operation directly connected with telecommunications. (installation de télécommunication)

  • 1(1)[p19]

    telecommunications service means a service, or a feature of a service, that is provided by means of telecommunications facilities, whether the telecommunications service provider owns, leases or has any other interest in or right respecting the telecommunications facilities and any related equipment used to provide the service. (service de télécommunication)

  • 1(1)[p20]

    telecommunications service provider means a person who, independently or as part of a group or association, provides telecommunications services. (télécommunicateur)

  • 1(1)[p21]

    transmission data means data that

  • 1(1)[p21](a)

    relates to the telecommunications functions of dialling, routing, addressing or signalling;

  • 1(1)[p21](b)

    either is transmitted to identify, activate or configure an apparatus or device, including a computer program, in order to establish or maintain a communication, or is generated during the creation, transmission or reception of a communication and identifies or purports to identify the type, direction, date, time, duration, size, origin, destination or termination of the communication; and

  • 1(1)[p21](c)

    does not reveal the substance, meaning or purpose of the communication. (données de transmission)

  • 1(2)Meaning of commercial electronic message

    For the purposes of this Act, a commercial electronic message is an electronic message that, having regard to the content of the message, the hyperlinks in the message to content on a website or other database, or the contact information contained in the message, it would be reasonable to conclude has as its purpose, or one of its purposes, to encourage participation in a commercial activity, including an electronic message that

  • 1(2)(a)

    offers to purchase, sell, barter or lease a product, goods, a service, land or an interest or right in land;

  • 1(2)(b)

    offers to provide a business, investment or gaming opportunity;

  • 1(2)(c)

    advertises or promotes anything referred to in paragraph (a) or (b); or

  • 1(2)(d)

    promotes a person, including the public image of a person, as being a person who does anything referred to in any of paragraphs (a) to (c), or who intends to do so.

  • 1(3)Other commercial electronic message

    An electronic message that contains a request for consent to send a message described in subsection (2) is also considered to be a commercial electronic message.

  • 1(4)Exclusion

    An electronic message described in subsection (2) or (3) that is sent for the purposes of law enforcement, public safety, the protection of Canada, the conduct of international affairs or the defence of Canada is not considered to be a commercial electronic message.

  • 1(5)Person to whom a message is sent

    For the purposes of this Act, a reference to the person to whom an electronic message is sent means the holder of the account associated with the electronic address to which the message is sent, as well as any person who it is reasonable to believe is or might be authorized by the account holder to use the electronic address.

  • 2Precedence of this Act

    In the event of a conflict between a provision of this Act and a provision of Part 1 of the Personal Information Protection and Electronic Documents Act, the provision of this Act operates despite the provision of that Part, to the extent of the conflict.

  • 3Purpose of Act

    The purpose of this Act is to promote the efficiency and adaptability of the Canadian economy by regulating commercial conduct that discourages the use of electronic means to carry out commercial activities, because that conduct

  • 3(a)

    impairs the availability, reliability, efficiency and optimal use of electronic means to carry out commercial activities;

  • 3(b)

    imposes additional costs on businesses and consumers;

  • 3(c)

    compromises privacy and the security of confidential information; and

  • 3(d)

    undermines the confidence of Canadians in the use of electronic means of communication to carry out their commercial activities in Canada and abroad.

  • 4Act binding on certain agents

    This Act is binding on any corporation that is expressly declared by or under any Act of Parliament or of the legislature of a province to be an agent of Her Majesty, when the corporation is acting as such in the course of any commercial activity.

  • 5Broadcasting excluded

    This Act does not apply in respect of broadcasting by a broadcasting undertaking, other than an online undertaking, as those terms are defined in subsection 2(1) of the Broadcasting Act.

  • 6Unsolicited electronic messages
  • 6(1)

    It is prohibited to send or cause or permit to be sent to an electronic address a commercial electronic message unless

  • 6(1)(a)

    the person to whom the message is sent has consented to receiving it, whether the consent is express or implied; and

  • 6(1)(b)

    the message complies with subsection (2).

  • 6(2)Contents of message

    The message must be in a form that conforms to the prescribed requirements and must

  • 6(2)(a)

    set out prescribed information that identifies the person who sent the message and the person — if different — on whose behalf it is sent;

  • 6(2)(b)

    set out information enabling the person to whom the message is sent to readily contact one of the persons referred to in paragraph (a); and

  • 6(2)(c)

    set out an unsubscribe mechanism in accordance with subsection 11(1).

  • 6(3)Period of validity of contact information

    The person who sends the commercial electronic message and the person — if different — on whose behalf the commercial electronic message is sent must ensure that the contact information referred to in paragraph (2)(b) is valid for a minimum of 60 days after the message has been sent.

  • 6(4)Interpretation

    For the purposes of subsection (1)

  • 6(4)(a)

    an electronic message is considered to have been sent once its transmission has been initiated; and

  • 6(4)(b)

    it is immaterial whether the electronic address to which an electronic message is sent exists or whether an electronic message reaches its intended destination.

  • 6(5)Exception

    This section does not apply to a commercial electronic message

  • 6(5)(a)

    that is sent by or on behalf of an individual to another individual with whom they have a personal or family relationship, as defined in the regulations;

  • 6(5)(b)

    that is sent to a person who is engaged in a commercial activity and consists solely of an inquiry or application related to that activity; or

  • 6(5)(c)

    that is of a class, or is sent in circumstances, specified in the regulations.

  • 6(6)Exception

    Paragraph (1)(a) does not apply to a commercial electronic message that solely

  • 6(6)(a)

    provides a quote or estimate for the supply of a product, goods, a service, land or an interest or right in land, if the quote or estimate was requested by the person to whom the message is sent;

  • 6(6)(b)

    facilitates, completes or confirms a commercial transaction that the person to whom the message is sent previously agreed to enter into with the person who sent the message or the person — if different — on whose behalf it is sent;

  • 6(6)(c)

    provides warranty information, product recall information or safety or security information about a product, goods or a service that the person to whom the message is sent uses, has used or has purchased;

  • 6(6)(d)

    provides notification of factual information about

  • 6(6)(d)(i)

    the ongoing use or ongoing purchase by the person to whom the message is sent of a product, goods or a service offered under a subscription, membership, account, loan or similar relationship by the person who sent the message or the person — if different — on whose behalf it is sent, or

  • 6(6)(d)(ii)

    the ongoing subscription, membership, account, loan or similar relationship of the person to whom the message is sent;

  • 6(6)(e)

    provides information directly related to an employment relationship or related benefit plan in which the person to whom the message is sent is currently involved, is currently participating or is currently enrolled;

  • 6(6)(f)

    delivers a product, goods or a service, including product updates or upgrades, that the person to whom the message is sent is entitled to receive under the terms of a transaction that they have previously entered into with the person who sent the message or the person — if different — on whose behalf it is sent; or

  • 6(6)(g)

    communicates for a purpose specified in the regulations.

  • 6(7)Exception

    This section does not apply to a telecommunications service provider merely because the service provider provides a telecommunications service that enables the transmission of the message.

  • 6(7.1)Exception

    This section does not apply to a commercial electronic message that is sent or caused or permitted to be sent by an online undertaking, as defined in subsection 2(1) of the Broadcasting Act, if

  • 6(7.1)(a)

    the person to whom the message is sent has expressly or implicitly consented to the transmission of a program, as defined in that subsection, from that online undertaking to an electronic address; and

  • 6(7.1)(b)

    the message is or forms part of that program or is sent in the course of the transmission of that program to the electronic address to which that program is transmitted.

  • 6(8)Exception

    This section does not apply to a commercial electronic message

  • 6(8)(a)

    that is, in whole or in part, an interactive two-way voice communication between individuals;

  • 6(8)(b)

    that is sent by means of a facsimile to a telephone account; or

  • 6(8)(c)

    that is a voice recording sent to a telephone account.

  • 7Altering transmission data
  • 7(1)

    It is prohibited, in the course of a commercial activity, to alter or cause to be altered the transmission data in an electronic message so that the message is delivered to a destination other than or in addition to that specified by the sender, unless

  • 7(1)(a)

    the alteration is made with the express consent of the sender or the person to whom the message is sent, and the person altering or causing to be altered the data complies with subsection 11(4); or

  • 7(1)(b)

    the alteration is made in accordance with a court order.

  • 7(2)Exception

    Subsection (1) does not apply if the alteration is made by a telecommunications service provider for the purposes of network management.

  • 8Installation of computer program
  • 8(1)

    A person must not, in the course of a commercial activity, install or cause to be installed a computer program on any other person’s computer system or, having so installed or caused to be installed a computer program, cause an electronic message to be sent from that computer system, unless

  • 8(1)(a)

    the person has obtained the express consent of the owner or an authorized user of the computer system and complies with subsection 11(5); or

  • 8(1)(b)

    the person is acting in accordance with a court order.

  • 8(2)Application

    A person contravenes subsection (1) only if the computer system is located in Canada at the relevant time or if the person either is in Canada at the relevant time or is acting under the direction of a person who is in Canada at the time when they give the directions.

  • 9Contravention of sections 6 to 8

    It is prohibited to aid, induce, procure or cause to be procured the doing of any act contrary to any of sections 6 to 8.

  • 10Express consent — sections 6 to 8
  • 10(1)

    A person who seeks express consent for the doing of an act described in any of sections 6 to 8 must, when requesting consent, set out clearly and simply the following information:

  • 10(1)(a)

    the purpose or purposes for which the consent is being sought;

  • 10(1)(b)

    prescribed information that identifies the person seeking consent and, if the person is seeking consent on behalf of another person, prescribed information that identifies that other person; and

  • 10(1)(c)

    any other prescribed information.

  • 10(2)Exception

    Despite paragraph (1)(b), for the purposes of section 6, if a person is seeking express consent on behalf of a person whose identity is not known,

  • 10(2)(a)

    the only information that is required to be provided under that paragraph is prescribed information that identifies the person seeking consent; and

  • 10(2)(b)

    the person seeking consent must comply with the regulations in respect of the use that may be made of the consent and the conditions on which the consent may be used.

  • 10(3)Additional requirement — section 8

    A person who seeks express consent for the doing of any act described in section 8 must, when requesting consent, also, in addition to setting out any other prescribed information, clearly and simply describe, in general terms, the function and purpose of the computer program that is to be installed if the consent is given.

  • 10(4)Additional requirements associated with certain functions

    In addition to the requirements set out in subsections (1) and (3), if the computer program that is to be installed performs one or more of the functions described in subsection (5), the person who seeks express consent must, when requesting consent, clearly and prominently, and separately and apart from the licence agreement,

  • 10(4)(a)

    describe the program’s material elements that perform the function or functions, including the nature and purpose of those elements and their reasonably foreseeable impact on the operation of the computer system; and

  • 10(4)(b)

    bring those elements to the attention of the person from whom consent is being sought in the prescribed manner.

  • 10(5)Description of functions

    A function referred to in subsection (4) is any of the following functions that the person who seeks express consent knows and intends will cause the computer system to operate in a manner that is contrary to the reasonable expectations of the owner or an authorized user of the computer system:

  • 10(5)(a)

    collecting personal information stored on the computer system;

  • 10(5)(b)

    interfering with the owner’s or an authorized user’s control of the computer system;

  • 10(5)(c)

    changing or interfering with settings, preferences or commands already installed or stored on the computer system without the knowledge of the owner or an authorized user of the computer system;

  • 10(5)(d)

    changing or interfering with data that is stored on the computer system in a manner that obstructs, interrupts or interferes with lawful access to or use of that data by the owner or an authorized user of the computer system;

  • 10(5)(e)

    causing the computer system to communicate with another computer system, or other device, without the authorization of the owner or an authorized user of the computer system;

  • 10(5)(f)

    installing a computer program that may be activated by a third party without the knowledge of the owner or an authorized user of the computer system; and

  • 10(5)(g)

    performing any other function specified in the regulations.

  • 10(6)Exception

    Subsection (4) does not apply in respect of a computer program that performs a function described in subsection (5) if that function only collects, uses or communicates transmission data or performs an operation specified in the regulations.

  • 10(7)Updates and upgrades

    Subsections (1) and (3) do not apply in respect of the installation of an update or upgrade to a computer program the installation or use of which was expressly consented to in accordance with subsections (1) and (3) if the person who gave the consent is entitled to receive the update or upgrade under the terms of the express consent and the update or upgrade is installed in accordance with those terms.

  • 10(8)Person considered to expressly consent

    A person is considered to expressly consent to the installation of a computer program if

  • 10(8)(a)

    the program is

  • 10(8)(a)(i)

    a cookie,

  • 10(8)(a)(ii)

    HTML code,

  • 10(8)(a)(iii)

    Java Scripts,

  • 10(8)(a)(iv)

    an operating system,

  • 10(8)(a)(v)

    any other program that is executable only through the use of another computer program whose installation or use the person has previously expressly consented to, or

  • 10(8)(a)(vi)

    any other program specified in the regulations; and

  • 10(8)(b)

    the person’s conduct is such that it is reasonable to believe that they consent to the program’s installation.

  • 10(9)Implied consent — section 6

    For the purpose of section 6, except subsection 6(7.1), consent is implied only if

  • 10(9)(a)

    the person who sends the message, the person who causes it to be sent or the person who permits it to be sent has an existing business relationship or an existing non-business relationship with the person to whom it is sent;

  • 10(9)(b)

    the person to whom the message is sent has conspicuously published, or has caused to be conspicuously published, the electronic address to which the message is sent, the publication is not accompanied by a statement that the person does not wish to receive unsolicited commercial electronic messages at the electronic address and the message is relevant to the person’s business, role, functions or duties in a business or official capacity;

  • 10(9)(c)

    the person to whom the message is sent has disclosed, to the person who sends the message, the person who causes it to be sent or the person who permits it to be sent, the electronic address to which the message is sent without indicating a wish not to receive unsolicited commercial electronic messages at the electronic address, and the message is relevant to the person’s business, role, functions or duties in a business or official capacity; or

  • 10(9)(d)

    the message is sent in the circumstances set out in the regulations.

  • 10(10)Definition of existing business relationship

    In subsection (9), existing business relationship means a business relationship between the person to whom the message is sent and any of the other persons referred to in that subsection — that is, any person who sent or caused or permitted to be sent the message — arising from

  • 10(10)(a)

    the purchase or lease of a product, goods, a service, land or an interest or right in land, within the two-year period immediately before the day on which the message was sent, by the person to whom the message is sent from any of those other persons;

  • 10(10)(b)

    the acceptance by the person to whom the message is sent, within the period referred to in paragraph (a), of a business, investment or gaming opportunity offered by any of those other persons;

  • 10(10)(c)

    the bartering of anything mentioned in paragraph (a) between the person to whom the message is sent and any of those other persons within the period referred to in that paragraph;

  • 10(10)(d)

    a written contract entered into between the person to whom the message is sent and any of those other persons in respect of a matter not referred to in any of paragraphs (a) to (c), if the contract is currently in existence or expired within the period referred to in paragraph (a); or

  • 10(10)(e)

    an inquiry or application, within the six-month period immediately before the day on which the message was sent, made by the person to whom the message is sent to any of those other persons, in respect of anything mentioned in any of paragraphs (a) to (c).

  • 10(11)Clarification

    For the purposes of subsection (10), the following organizations are considered to be businesses:

  • 10(11)(a)

    a cooperative as defined in subsection 2(1) of the Canada Cooperatives Act;

  • 10(11)(b)

    a cooperative corporation as defined in section 2 of the Cooperative Credit Associations Act; and

  • 10(11)(c)

    any similar organization incorporated under an Act of Parliament or the legislature of a province.

  • 10(12)Clarification

    If a person has an existing business relationship with another person in accordance with subsection (10), and the business is sold, the person who purchases the business is considered to have, in respect of that business, an existing business relationship with that other person.

  • 10(13)Definition of existing non-business relationship

    In subsection (9), existing non-business relationship means a non-business relationship between the person to whom the message is sent and any of the other persons referred to in that subsection — that is, any person who sent or caused or permitted to be sent the message — arising from

  • 10(13)(a)

    a donation or gift made by the person to whom the message is sent to any of those other persons within the two-year period immediately before the day on which the message was sent, where that other person is a registered charity as defined in subsection 248(1) of the Income Tax Act, a political party or organization, or a person who is a candidate — as defined in an Act of Parliament or of the legislature of a province — for publicly elected office;

  • 10(13)(b)

    volunteer work performed by the person to whom the message is sent for any of those other persons, or attendance at a meeting organized by that other person, within the two-year period immediately before the day on which the message was sent, where that other person is a registered charity as defined in subsection 248(1) of the Income Tax Act, a political party or organization or a person who is a candidate — as defined in an Act of Parliament or of the legislature of a province — for publicly elected office; or

  • 10(13)(c)

    membership, as defined in the regulations, by the person to whom the message is sent, in any of those other persons, within the two-year period immediately before the day on which the message was sent, where that other person is a club, association or voluntary organization, as defined in the regulations.

  • 10(14)Clarification

    Where a period is specified in subsection (10) or (13) in relation to the purchase or lease of a product, goods, a service, land or an interest or right in land, or in relation to a donation, gift or membership,

  • 10(14)(a)

    in the case of a purchase, lease, donation or gift, if it involves an ongoing use or ongoing purchase under a subscription, account, loan or similar relationship, the period is considered to begin on the day that the subscription, account, loan or other relationship terminates; and

  • 10(14)(b)

    in the case of a membership, the period is considered to begin on the day that the membership terminates.

  • 11Unsubscribe mechanism — section 6
  • 11(1)

    The unsubscribe mechanism referred to in paragraph 6(2)(c) must

  • 11(1)(a)

    enable the person to whom the commercial electronic message is sent to indicate, at no cost to them, the wish to no longer receive any commercial electronic messages, or any specified class of such messages, from the person who sent the message or the person — if different — on whose behalf the message is sent, using

  • 11(1)(a)(i)

    the same electronic means by which the message was sent, or

  • 11(1)(a)(ii)

    if using those means is not practicable, any other electronic means that will enable the person to indicate the wish; and

  • 11(1)(b)

    specify an electronic address, or link to a page on the World Wide Web that can be accessed through a web browser, to which the indication may be sent.

  • 11(2)Period of validity of contact information

    The person who sends the commercial electronic message and the person — if different — on whose behalf it is sent must ensure that the electronic address or World Wide Web page referred to in paragraph (1)(b) is valid for a minimum of 60 days after the message has been sent.

  • 11(3)Additional requirement

    The person who sent the commercial electronic message and the person — if different — on whose behalf the message was sent must ensure that effect is given to an indication sent in accordance with paragraph (1)(b) without delay, and in any event no later than 10 business days after the indication has been sent, without any further action being required on the part of the person who so indicated.

  • 11(4)Withdrawal of consent — section 7

    A person who has the express consent of the sender or the person to whom a message is sent to do any act described in section 7 must

  • 11(4)(a)

    for the period covered by the consent, ensure that the person who gave their consent is provided with an electronic address to which they may send notice of the withdrawal of their consent; and

  • 11(4)(b)

    ensure that effect is given to a notice of withdrawal of consent sent in accordance with paragraph (a) without delay, but in any event no later than 10 business days after receiving it.

  • 11(5)Withdrawal of consent — section 8

    A person who has the express consent of an owner or authorized user to do any act described in section 8 must

  • 11(5)(a)

    for a period of one year after any computer program that performs one or more of the functions described in subsection 10(5) but not referred to in subsection 10(6) is installed under the consent, ensure that the person who gave their consent is provided with an electronic address to which they may, if they believe that the function, purpose or impact of the computer program installed under the consent was not accurately described when consent was requested, send a request to remove or disable that computer program; and

  • 11(5)(b)

    if the consent was based on an inaccurate description of the material elements of the function or functions described in subsection 10(5), on receipt within that one-year period of a request to remove or disable that computer program, without cost to the person who gave consent, assist that person in removing or disabling the computer program as soon as feasible.

  • 12Contravention of section 6
  • 12(1)

    A person contravenes section 6 only if a computer system located in Canada is used to send or access the electronic message.

  • 12(2)Contravention of section 7

    A person contravenes section 7 only if a computer system located in Canada is used to send, route or access the electronic message.

  • 13Burden of proof

    A person who alleges that they have consent to do an act that would otherwise be prohibited under any of sections 6 to 8 has the onus of proving it.

  • 14Designated persons

    For the purposes of any of sections 15 to 46, the Commission may designate persons or classes of persons appointed under section 8 of the Canadian Radio-television and Telecommunications Commission Act to exercise powers in relation to any matter referred to in the designation.

  • 15Preservation demand
  • 15(1)

    A person who is designated for the purpose of this section may cause a demand to be served on a telecommunications service provider requiring it to preserve transmission data that is in, or comes into, its possession or control.

  • 15(2)Expiry and revocation

    Subject to subsection (5), the demand expires 21 days after the day on which it is served unless, before its expiry, a notice extending the demand for an additional period of 21 days is served on the telecommunications service provider. A demand may not be extended more than once and a notice revoking the demand may be served on the telecommunications service provider at any time.

  • 15(3)Purpose of demand

    A person who is designated for the purpose of this section may make or extend a demand only for the purpose of one or more of the following:

  • 15(3)(a)

    verifying compliance with this Act;

  • 15(3)(b)

    determining whether any of sections 6 to 9 has been contravened; and

  • 15(3)(c)

    assisting an investigation or proceeding in respect of a contravention of the laws of a foreign state that address conduct that is substantially similar to conduct prohibited under any of sections 6 to 9.

  • 15(4)Conditions to prevent disclosure

    The designated person causing a demand to be served may impose conditions in the demand to prevent the disclosure of some or all of its contents or its existence if they have reasonable grounds to believe that the disclosure would jeopardize the conduct of

  • 15(4)(a)

    an investigation under this Act; or

  • 15(4)(b)

    an investigation or proceeding in respect of a contravention of the laws of a foreign state that address conduct that is substantially similar to conduct prohibited under any of sections 6 to 9.

  • 15(5)Expiry and revocation of conditions

    A condition imposed to prevent disclosure expires six months after the day on which the demand is served on the telecommunications service provider unless, before its expiry, a notice extending the condition for an additional period of six months is served on the telecommunications service provider. A condition may not be extended more than once and a notice revoking the condition may be served on the telecommunications service provider at any time.

  • 15(6)Preservation and destruction of transmission data

    A telecommunications service provider that is served with a demand must

  • 15(6)(a)

    subject to subsections 16(2) and (3), preserve the data until the demand expires or is revoked; and

  • 15(6)(b)

    destroy the data that would not be retained in the normal course of business and any document that is prepared for the purpose of preserving data under this section as soon as the demand expires or is revoked, unless a notice requiring the production of a document based on that data has been served on it under section 17.

  • 16Application for review
  • 16(1)

    Within five business days after the day on which a demand is served, a telecommunications service provider may apply in writing to the Commission either for a review of the demand on the grounds that preservation of some or all of the data would place an undue burden on it or for a review of the conditions imposed to prevent disclosure.

  • 16(2)Powers of Commission

    After considering any representations made by the telecommunications service provider and by the person designated for the purposes of section 15, the Commission may

  • 16(2)(a)

    allow the application;

  • 16(2)(b)

    deny the application; or

  • 16(2)(c)

    vary, in any manner that the Commission considers reasonable in the circumstances,

  • 16(2)(c)(i)

    the requirement to preserve transmission data, or

  • 16(2)(c)(ii)

    any condition imposed in the demand.

  • 16(3)No obligation to preserve new data

    If a telecommunications service provider applies for review on the grounds that preservation of some or all of the data would place an undue burden on it and the Commission does not make a decision in respect of that matter within five business days after the day on which the application was made, the telecommunications service provider is not required to preserve any data to which the application relates that comes into the telecommunications service provider’s possession or control after the expiry of the five days.

  • 16(4)Notice of decision

    The Commission must cause a copy of its decision to be served on the telecommunications service provider together with a notice of their right to appeal.

  • 17Notice for production
  • 17(1)

    A person who is designated for the purpose of this section may cause a notice to be served on a person requiring them to produce a copy of a document that is in their possession or control, or to prepare a document based on data, information or documents that are in their possession or control and to produce that document.

  • 17(2)Purpose of notice

    The designated person may issue the notice only for the purpose of one or more of the following:

  • 17(2)(a)

    verifying compliance with this Act;

  • 17(2)(b)

    determining whether any of sections 6 to 9 has been contravened; and

  • 17(2)(c)

    assisting an investigation or proceeding in respect of a contravention of the laws of a foreign state that address conduct that is substantially similar to conduct prohibited under any of sections 6 to 9.

  • 17(3)Particulars of notice

    The notice must require the document to be produced to a person named in the notice within the time, at the place and in the form specified in the notice.

  • 17(4)Conditions

    The designated person may impose conditions in the notice to prevent the disclosure of some or all of its contents or its existence if they have reasonable grounds to believe that the disclosure would jeopardize the conduct of

  • 17(4)(a)

    an investigation under this Act; or

  • 17(4)(b)

    an investigation or proceeding in respect of a contravention of the laws of a foreign state that address conduct that is substantially similar to conduct prohibited under any of sections 6 to 9.

  • 17(5)Expiry and revocation of conditions

    A condition imposed to prevent disclosure expires six months after the day on which the notice is served on the person unless, before its expiry, a notice extending the condition for an additional period of six months is served on them. A condition may not be extended more than once and a notice revoking the condition may be served on the person at any time.

  • 17(6)Return of documents not required

    Documents and copies of documents that are produced under this section need not be returned to the person who produced them.

  • 18Application for review
  • 18(1)

    At any time before they are required to produce a document, a person may apply in writing to the Commission either for a review of the notice on the grounds that the requirement to prepare or produce a document is unreasonable in the circumstances or that the production would disclose privileged information or for a review of the conditions imposed to prevent disclosure.

  • 18(2)No obligation to produce

    If a person applies for review on the grounds that the requirement to prepare or produce a document is unreasonable in the circumstances, they are not required to prepare or produce the document.

  • 18(3)Powers of Commission

    After considering any representations made by the applicant and by the person designated for the purposes of section 17, the Commission may

  • 18(3)(a)

    allow the application;