Bill 75 explained in plain English
9-1-1 Everywhere in Ontario Act, 2019
Ontario legislature bill summary, status, timeline, sponsor, votes, and official sources.
At a glance
Official Legislative Assembly of Ontario snapshot for 42nd Parliament, 1st Session. Representative vote breakdowns appear when the Assembly publishes an Ayes and Nays page for the bill.
Our plain-language take, written for civic education.
Source: By PoliticalData.ca
This Act establishes the 9-1-1 Everywhere in Ontario Act, 2019, to improve 9-1-1 services across the province and amends the Ombudsman Act to create an Assistant Ombudsman for 9-1-1 oversight.
This bill, titled the 9-1-1 Everywhere in Ontario Act, 2019, creates new duties for the Minister of Community Safety and Correctional Services and for operators of 9-1-1 call centres. It also amends the Ombudsman Act to create a new position, the Assistant Ombudsman, who will oversee 9-1-1 operations. The new Act aims to ensure that 9-1-1 services are accessible and efficient across Ontario, and that call centre staff are well-supported and trained.
- Enacts the 9-1-1 Everywhere in Ontario Act, 2019.
- Amends the Ombudsman Act to create an Assistant Ombudsman for 9-1-1 operations.
- Requires the Minister of Community Safety and Correctional Services to ensure the necessary infrastructure for 9-1-1 services across Ontario, including call centre connectivity and compatible computer dispatch systems.
- Requires 9-1-1 call centres to meet certain standards for staffing, training, supervision, and support for personnel.
- Establishes an Assistant Ombudsman responsible for overseeing 9-1-1 operations, including investigations and public awareness campaigns.
- Binds the Crown.
- The public in Ontario
- The Minister of Community Safety and Correctional Services
- Other members of the Executive Council
- Operators of 9-1-1 call centres
- 9-1-1 call takers and dispatchers
- Supervisors of 9-1-1 call takers and dispatchers
- Emergency service responders (police, ambulance, fire)
- The Ombudsman
- The Crown
- The Minister must ensure 9-1-1 infrastructure is in place for all Ontarians.
- The Minister must ensure 9-1-1 call centres and emergency services can operate on compatible dispatch systems by December 2023.
- The Minister must investigate measures to improve communication for 9-1-1 call takers and dispatchers.
- 9-1-1 call centres must be appropriately staffed and have supervisors focus on supervisory duties.
- 9-1-1 call centre personnel must be adequately trained and certified.
- Supervisors of 9-1-1 personnel must be trained on the software and be able to communicate with each other.
- Call centres must provide appropriate support, including mental health support, to their staff.
- The Ombudsman must designate an Assistant Ombudsman for 9-1-1 operations.
- The Assistant Ombudsman must assist the Ombudsman with investigations, provide information to relatives of deceased individuals under specific circumstances, and conduct public awareness campaigns.
- This Act comes into force on the day it receives Royal Assent.
- 9-1-1 call centres must operate on compatible computer aided dispatch systems by January 1, 2024.
- The Assistant Ombudsman must prepare an annual report on their activities by April 1 each year.
- The bill does not specify the exact nature or extent of the 'necessary steps' the Minister must take to ensure infrastructure is in place, beyond specific requirements like compatible dispatch systems and obtaining updated location information from cellular providers.
- The bill does not specify penalties for 9-1-1 call centres that fail to meet the outlined responsibilities.
- The specific content and requirements for the policy that 9-1-1 call centres must put in place are detailed in subsection (2), but the bill does not outline a process for ensuring compliance with this policy beyond general obligations.
- The bill does not detail the budget or resources allocated to the Assistant Ombudsman's office or the public awareness campaign.
This bill creates a new Act that sets out duties for the Minister and 9-1-1 call centres regarding the provision and operation of 9-1-1 services.
Source: An Act to enact the 9-1-1 Everywhere in Ontario Act, 2019
This bill changes the Ombudsman Act to create a new position, the Assistant Ombudsman, who will be responsible for overseeing 9-1-1 operations.
Source: Amendments to the Ombudsman Act
This Act is referenced in defining the Minister responsible for administering the new 9-1-1 Act.
Source: Section 1
This Act is referenced for the definition of 'close relative' in relation to investigations and reporting by the Assistant Ombudsman.
Source: Section 3 (2) (7), Section 5 (1.2) (b)
Generated using AI from official bill text. Not legal advice. It is written by PoliticalData.ca for civic education, automatically checked and spot-reviewed before publishing.
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Vote Summary
This bill is still active. We only show vote counts after the legislature publishes a recorded division.
No published representative vote breakdown
This bill is still moving through the process. When a recorded division is published, representative positions can be listed here.
Official sources
Status, sponsor, votes, and timeline on this page are drawn from these official legislative sources and public records. Each summary above is attributed to its own source.
How this data is sourced